Privacy Policy

Your privacy is critically important to us. At PV-Productions, we have a few fundamental principles:

• We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
• We store personal information for only as long as we have a reason to keep it.
• We aim to make it as simple as possible for you to control what information on your website is shared publicly (or kept private), indexed by search engines, and permanently deleted.
• We help protect you from overreaching government demands for your personal information.
• We aim for full transparency on how we gather, use, and share your personal information.

Below is our Privacy Policy, which incorporates and clarifies these principles.

Who we are and what this policy covers

Howdy! We are the folks behind a variety of products and services designed to allow anyone–from beginner to master LEGO builders, electrical engineers and creators to make the most awesome inventions in the world. Here are a few personal details about us.

Website address is: https://pv-productions.com.

Our HQ address is:
PV-Productions
Sint Antoniusstraat 24
6093GC, Heythuysen (NL)

Chamber of commerce number: 67774229

This Privacy Policy applies to information that we collect about you when you use our website. Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

Always feel free to contact us is you have questions about, or remarks on our privacy policy.

What information we collect

We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.

We collect information in three ways: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.

Information You Provide to Us

It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:

• Basic Account Information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a pv-productions.com account to provide a username and email address–and that’s it. You may provide us with more information–like your name–but we don’t require that information to create a pv-productions.com account.
• Public Profile Information: If you have an account with us, we collect the information that you provide for your public profile. For example, if you have a pv-productions.com account, your username is part of that public profile, along with any other information you put into your public profile, such as a photo or an “About Me” description. Your public profile information is just that–public–so please keep that in mind when deciding what information you would like to include.
• Transaction and Billing Information: If you buy something from us–a digital or physical product, for example–you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information.
• Communications With Us (Hi There!): You may also provide us information when you respond to surveys or communicate with our support team about a support question.

Information We Collect Automatically

We also collect some information automatically:

• Log Information: Like most websites, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information.
• Usage Information: We collect information about your usage of our website. We use this information to, for example, provide our Services to you, as well as get insights on how people use our website, so we can make our website better.
• Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
• Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. PV-Productions uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness to enhance the experience on our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Usage of a cookie is in no way linked to any personally identifiable information on our website.
  If you leave a comment on our website you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.
  If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  These cookies are retained indefinitely.
• Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
• Media: If we upload media to the website, we will make sure we have permission from the original creator to do so. Visitors to the website can download and extract any location data from images on the website.
• Contact forms: If you contact us by using our contact form on our site you have to opt-in to saving your name, submitted message and email address. This message will reach us via email and will be stored securely on our mail servers.
• Embedded content from other websites: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
• Analytics: We use Google Analytics for processing our data but we will never share this data with Google or any other third party.
  The Google Analytics service privacy policy is available here:  https://policies.google.com/privacy

Information We Collect from Other Sources

We may also get information about you from other sources. For example, if you create or log into your account on our website through another service (like Google) or if you connect your account to a social media service (like Twitter and Facebook), we will receive information from that service (such as your username, basic profile information) via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available.

How and why we use information

Purposes for Using Information

We use information about you as mentioned above and for the purposes listed below:

• To provide our Services–for example, to set up and maintain your account.
• To further develop and improve our Services–for example by adding new features that we think our users will enjoy.
• To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
• To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition–for example, we may analyze how many individuals purchased a product after receiving a marketing message or the features used by those who continue to use our Services after a certain length of time;
• To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of PV-Productions and others, which may result in us declining a transaction or the use of our Services;
• To communicate with you, for example through an email, about offers and promotions offered by PV-Productions and others we think will be of interest to you, solicit your feedback, or keep you up to date on PV-Productions and our products.
• To personalize your experience using our Services, provide content recommendations, target our marketing messages to groups of our users (for example, those who have a particular product with us or have been our user for a certain length of time), and serve relevant advertisements.
• Visitor comments may be checked through an automated spam detection service.

Legal Bases for Collecting and Using Information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:

(1) The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account–for example, in order to enable access to our website on your device or charge you for a paid product; or

(2) The use is necessary for compliance with a legal obligation; or

(3) The use is necessary in order to protect your vital interests or those of another person; or

(4) We have a legitimate interest in using your information–for example, to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or

(5) You have given us your consent–for example before we place certain cookies on your device and access and analyze them later on, as described in our Cookie Policy.

Who we share your data with

We do not sell our users’ private personal information.

We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy with third parties who help us provide our orders and store services to you.

To allow order payments through certain payment systems we have to share certain necessary data (emails address and order ID) which is required by them. These services are: PayPal and Stripe (Creditcard, Ideal, Sofort)

We also use your data for data processing in Google Analytics. See also the chapter above.

How long we retain your data

We generally discard information about you when we no longer need the information for the purposes for which we collect and use it–which are described in the section above on How and Why We Use Information–and we are not legally required to continue to keep it.

The web server logs that record information about a visitor to our website, such as the visitor’s global IP address, browser type, and operating system, are retained indefinitely. We retain the logs for this period of time in order to, among other things, analyze traffic to our website and investigate issues if something goes wrong on our website.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. Also when you delete a comment from our website, it stays in our Trash folder for indefinitely until we clear the trashcan. This is just in case you change your mind and would like restore that content–because starting again from scratch is no fun, at all.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.

Our website is back end environment is protected by a two factor authentication. If you place an order on our website all you data will be encrypted. We have trained our staff on how to deal with this data and how to deal with customer situation e.g. checking your order and helping our customers.

What data breach procedures we have in place

To prevent breaches on sensitive data we make sure that only certified staff members are allowed to access this data.

Choices

You have several choices available when it comes to information about you:

• Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services may not be accessible.
• Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account and legal notices.
• Set Your Browser to Reject Cookies: At this time, PV-Productions does not respond to “do not track” signals across all of our Services. However, you can usually choose to set your browser to remove or reject browser cookies before using our website, with the drawback that certain features of our website may not function properly without the aid of cookies.
• Close Your Account: While we’d be very sad to see you go, if you no longer want to use our Services :( :( :( :(, you can request to delete your account. Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above–for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests. Also keep in mind that you will lose all you order history and access to your purchased digital products.

Your rights

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data including the rights to:

• Request access to your personal data;
• Request correction or deletion of your personal data;
• Object to our use and processing of your personal data;
• Request that we limit our use and processing of your personal data; and
• Request portability of your personal data

This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, please get in touch with us.

EU individuals also have the right to make a complaint to a government supervisory authority. Of course we much more appreciate it if you contact us first to see if we can fix a certain issue together.

Other services

We use other services on our website to make your visiting experience better. Below are listed all the services that require some personal and non-personal information.

WooCommerce

Smush

Note: Smush does not interact with end users on your website. The only input option Smush has is to a newsletter subscription for site admins only. If you would like to notify your users of this in your privacy policy, you can use the information below.

Smush sends images to the WPMU DEV servers to optimize them for web use. This includes the transfer of EXIF data. The EXIF data will either be stripped or returned as it is. It is not stored on the WPMU DEV servers.

Smush uses a third-party email service (Drip) to send informational emails to the site administrator. The administrator’s email address is sent to Drip and a cookie is set by the service. Only administrator information is collected by Drip.